Refund policy
Exchanges & Store Credit Policy
Eligibility
As each Leo Studio piece is made in limited, small-batch production, we do not offer cash refunds. We do accept exchanges and store credit within seven (7) calendar days of receiving your order. To qualify, items must be:
- Unused and unworn
- In their original condition
- With all original tags attached
- In their original packaging
Sale & discounted items — final sale. All items purchased during sale periods, promotions, or with a discount code are considered final sale and are not eligible for exchange or store credit. Please review sizing and product details carefully before completing your purchase.
Your Options
If your item is eligible, you may choose one of the following:
- Size exchange — swap for the same piece in a different size, subject to availability
- Item exchange — swap for another piece of equal value, or pay the difference for a higher-value item
- Store credit — receive a credit for the value of your order, valid for [X months], to use on any product on our website
How to Request an Exchange or Store Credit
To start the process, please contact us at contact@leoestudio.com with your order number and the reason for your request. All requests must be approved by our team prior to shipment.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a tracked shipping service. Leo Studio is not liable for lost or undelivered returns.
Processing Time
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your request. If approved, your exchange or store credit will be processed within seven (7) business days.
Conditions
Exchanges and store credit will only be issued if the item:
- Meets our eligibility criteria above
- Has not been used or worn
- Includes all original tags and packaging
We reserve the right to deny any request that does not comply with our policy.